POLICIES

Cancellation Policy

Last updated: October 11, 2026

Drone work depends on weather, safe operating conditions, airspace access, and property access. This policy explains what happens when a customer or PNW Aerial Media needs to cancel or reschedule a project.

Customer cancellations

If you need to cancel, contact us as soon as possible at [email protected].

The booking fee is a fixed-dollar charge stated in your quote or invoice. It is an additional charge on top of the package price and is not credited toward the package price.

If you cancel at least 24 hours before the scheduled project date, the booking fee will be refunded. If you cancel with less than 24 hours' notice, the booking fee will not be refunded, except in approved special circumstances or where required by applicable law.

If you have paid additional amounts toward the package price, any refund of those amounts will be handled under our Refund Policy, taking into account the circumstances and whether work has been completed, subject to applicable law.

Rescheduling

You may request a new project date by contacting us. Rescheduling is subject to availability, weather, access, airspace restrictions, and other project conditions. A new date is confirmed when we respond in writing.

Rescheduling requests will be considered case by case. If a change creates additional travel, access, or other project-specific costs, we will explain those costs and obtain your approval before proceeding. Any applicable refund or booking-fee treatment will follow our Refund Policy.

Weather and flight safety

We may postpone, modify, or cancel a flight due to rain, wind, visibility, lightning, temperature, or any other condition that makes the flight unsuitable or unsafe. We may also need to change a plan because of airspace restrictions, permissions, site conditions, equipment issues, or applicable law. The pilot makes the final operational safety decision.

If weather, safety, or another operational issue prevents us from completing the project, we will offer you the opportunity to reschedule first. If rescheduling is not possible or practical, we will refund payments for the project in accordance with our Refund Policy and applicable law.

Required permits and airspace authorization

We will seek required airspace authorizations and permits that are our responsibility to obtain. If a required authorization or permit cannot be obtained and the project therefore cannot legally proceed, all amounts paid for that project, including the booking fee, will be refunded.

Access or customer readiness

You are responsible for providing accurate project information, arranging any property access that is your responsibility, and informing us of relevant site restrictions or hazards. If we cannot proceed because the location is inaccessible, required customer-provided information is materially inaccurate, or another customer-controlled condition prevents the work, we will discuss the available options and whether rescheduling is possible.

The standard booking-fee rule still applies to customer cancellations: the booking fee is refundable with at least 24 hours' notice and is not refundable with less than 24 hours' notice, except in approved special circumstances or where required by applicable law. Refunds of other amounts paid are handled under the Refund Policy.

How to cancel or reschedule

Email [email protected] and include your name, project location, scheduled date, and invoice or quote number if available. A cancellation or new date is confirmed when we respond in writing.

Related policies

Please also review our Refund Policy and Terms of Service for payment, booking-fee, and project conditions.