POLICIES

Refund Policy

Last updated: October 11, 2026

PNW Aerial Media handles refund requests according to the terms below and applicable law. Refund eligibility depends on the reason for cancellation or the refund request and whether the project has been completed, except where this policy provides a specific rule.

Booking fees

Each quote or invoice will state the fixed-dollar booking fee for the project. The booking fee is an additional charge on top of the quoted package price and is not credited toward the package price. It reserves the scheduled project time and is due as specified in the quote or invoice.

If the customer cancels at least 24 hours before the scheduled project date, the booking fee will be refunded. If the customer cancels with less than 24 hours' notice, the booking fee will not be refunded, except where required by applicable law or otherwise approved by PNW Aerial Media as a special case.

Customer cancellations

Customers should submit cancellation requests by emailing [email protected]. The cancellation notice period is measured against the scheduled project date and time. The booking-fee refund rules above apply regardless of whether planning or other preparatory work has already occurred.

If the customer has paid any additional amount toward the package price, refunds of that amount will be considered based on whether work has been completed, the circumstances of the cancellation, and any applicable legal requirements. Any approved refund will be communicated to the customer.

Weather, safety, or operational cancellations

Drone operations depend on suitable weather, lawful airspace access, and safe operating conditions. If PNW Aerial Media must postpone or cancel a project because of weather, safety concerns, equipment issues, access restrictions, or other operational circumstances, we will offer the customer an opportunity to reschedule.

If rescheduling is not possible or practical, we will refund payments for the project, taking account of any work already completed where appropriate and subject to applicable law. If a required airspace authorization or permit cannot be obtained and the project therefore cannot legally proceed, all amounts paid for that project, including the booking fee, will be refunded.

Completed work and final delivery

Once the agreed services have been completed, payments are not refundable merely because the customer changes their mind or no longer needs the work. Exceptions may be made at the discretion of PNW Aerial Media in special circumstances, or where a refund or other remedy is required by applicable law.

The remaining package balance is due before full-quality final photos, videos, or other final deliverables are released. Failure to download or use delivered files does not, by itself, create a right to a refund.

How to request a refund

Email [email protected] with your name, invoice number, project date, and the reason for your request. We will review the request and communicate the decision. Approved refunds will generally be returned through the original payment method when available. Processing times may depend on the payment provider.

Relationship to other policies

Read this policy alongside our Terms of Service and Cancellation Policy. If a signed agreement or project-specific quote contains a different term that is lawful and expressly agreed to by both parties, that written term may apply to the specific project.